Returns / Exchanges
If your order does not fit, please call us at (787) 732-7003 or email us at [email protected] for instructions to return. At your request we will either provide an exchange at no extra cost – unless you are located outside of the United States, in which case a $25 USD fee will be charged – or a refund to your credit card for the cost of merchandise purchased once we receive and pass it through inspection. Shipping costs will not be refunded. The merchandise must be in its original condition (not worn, laundered, or soiled) with hangtags attached. Please note that the customer is responsible for return postage to our distribution center, and that the merchandise must be received no more than 14 days from the invoice date.
Shipping
Orders received after 2pm Atlantic Standard Time will be processed the following business day. Orders are not processed and are not deliverable on Saturdays, Sundays, or Federal Holidays. All orders are shipped via FedEx and are not deliverable to PO boxes. Please contact us if you need to ship to a PO box. For international orders, all customs duties and any other import costs other than freight are not paid for by Va Bien. Va Bien is not responsible for orders indicated as “delivered” by the carrier but not received by the customer. To avoid this situation Va Bien offers three options that require signature confirmation upon receipt. By selecting the option that waives signature confirmation, the customer acknowledges that FedEx may leave the order at risk of being stolen at the place of delivery. If signature confirmation is requested, and the customer is not available to sign for the order when it arrives, please note that the carrier may return the order to Va Bien.
Gathered Information
All personal information submitted on this website is used strictly for order fulfillment and correspondence with our customers. We will never disclose any personal information to any other parties, nor will such information be sold. For order fulfillment, we require a billing/shipping address, a phone number, and an email address. This information is used exclusively for us to properly fulfill your orders, as well as to communicate with you if there is a problem/question about your order.
Cookies
Like the majority of e-commerce sites, this website utilizes “cookies”. These enable us to provide you with personalized web interactivity, order histories, and customer accounts. The info that our system obtains from cookies includes items such as IP addresses and clickstreams (from this site). No specific personal information is obtained from these cookies.
Security
Orders placed on this website are processed using SSL (Secure Socket Layer) encryption. Our server is constantly monitored and protected by the latest security measures.
User Responsibility
Users of this website are responsible for keeping their account login information (usernames, passwords, etc) private on their end. Be sure to log out every time you are finished interacting with this site, especially if accessing from a public or shared computer. Va Bien is not responsible for any loss or damage incurred through misuse of your account. End user is responsible for the security of their own computers that are used to access the website.